Customer service

Do you have a question or comment for us?

You can contact us by email 24/7. Please send your questions or comments to sixstarservice@boska.com. Our support team will answer your email as quickly as possible.

Our Address

BOSKA USA Corp.
1460 Broadway, Ste. 11004
New York, NY 10036

1. Ordering
Placing your order with BOSKA is fast and easy:

1. Select the product of your choice
2. Click on 'Add to Shopping Cart'
3. Continue to check-out
4. Choose one-time purchase or log in with an account
5. Select shipping and payment method

Please note: Your order is final once you receive an order confirmation!

2. Select your products
Choose as many items as you want by using the 'Add to Shopping Cart' button. After each selection, you can choose to continue shopping or check out.

3. Your personal BOSKA account
Login to the BOSKA webshop with your personal login information through the 'Log In' button. If you do not have a BOSKA account yet, you can create one by selecting 'Log In' and then 'Create Account'. In order to place your order with BOSKA, you are not required to have an account.

4. We deliver to the 48 contiguous United States
You can choose to have your order delivered to your billing address or an address of your choice. If you would not like to receive the order on your billing address, please select 'Send to Another Address'. Our US webshop does not deliver outside of the United States. For delivery options in Europe please check our European website www.boska.com/EN.

5. Using the search tool
Look up your favorite BOSKA items with the use of our search tool. Products can be searched either by article number or keywords (eg. 'cheese slicer' or ' fondue').

6. How do I know that my order was received?
Once we receive your order, we sent you a confirmation email. If you do not receive the confirmation email, please check your spamfilter/junk mailbox or contact customer service.

7. I want to cancel / change my order, but I already received the confirmation email
After your order is placed, the order can not be cancelled. In this case, please contact our customer service.

8. Can I also pick up my order in the shop and pay there?
Unfortunately, we do not offer item pickup from our warehouse or showroom at this time.

Can I get a discount if I place a larger order?
Yes, you can. We offer a volume discount for larger orders. This is useful if you’d like to order several products at once for your restaurant, cooking school, or an event.

The volume discount on boska.com is as follows:
• From 12 pieces: 5% off
• From 24 pieces: 10% off
• From 48 pieces: 15% off

The discount applies to all products in the consumer assortment, except for PRO products, digital gift cards, and the gift wrapping service.

1. What are the payment options?
BOSKA accepts payment by credit card (Visa, MasterCard, American Express), PayPal and Flying Blue+.

2. How do I pay by credit card?
BOSKA uses a SSL-secure connection to safely process your credit card payments. Credit card information will not be automatically stored and we do not charge any additional fees.

3. Will I receive an invoice for my order?

Yes, upon confirmation of your order we will send you the invoice by email.

How is my order shipped?
BOSKA ships all orders to the United States via UPS.

Delivery time
The average delivery time depends on the destination within the United States. The estimated delivery time is shown during checkout.

Not home during delivery?
If you are not home at the time of delivery, UPS will follow its standard delivery procedure. In many cases, the package will be re-delivered or taken to a pickup location.

You can always track the status of your order via the Track & Trace link in your shipping confirmation. Please note: The exact procedure may vary by region. Check the UPS customer service page for the most up-to-date information.

Shipping costs
Below you will find the shipping rates for deliveries within the United States.

Country	Shipping Costs
United States	$ 8.99 (Free from $ 50)
Canada	Based on weight from $15 to $150. Calculated at checkout
Austria	€ 15.95
Belgium	€ 4.95
Bosnia & Herzegovina	€ 26.95
Bulgaria	€ 36.95
Croatia	€ 27.95
Czech Republic	€ 14.95
Denmark	€ 17.95
Estonia	€ 25.95
Finland	€ 20.95
France	€ 6.95 (Free from € 60)
Germany	€ 5.95 (Free from € 60)
Greece	€ 32.95
Hungary	€ 15.95
Ireland	€ 23.95
Italy	€ 18.95
Latvia	€ 26.95
Liechtenstein	€ 27.95
Lithuania	€ 26.95
Luxembourg	€ 17.95
Netherlands	€ 3.95 (Free from € 40)
Poland	€ 18.95
Portugal	€ 19.95
Romania	€ 31.95
Slovakia	€ 16.95
Slovenia	€ 30.95
Spain	€ 19.95
Sweden	€ 27.95
United Kingdom	£ 4.95 (Free from £ 50)

How can I track my order?

A. Order tracking via BOSKA account
Log in to your account on the BOSKA webshop. Here, you can follow the history and status of your order.

B. Order tracking via UPS
After your order is shipped, you will receive an email with a Tracking Number from UPS. Then, you can go to the UPS website and track the delivery of your order.

Can I pick up my order at your warehouse?
No, we do not yet offer this option.

Can I have an order delivered to a P.O. Box?
No, unfortunately UPS does not deliver to PO Boxes.

What is the delivery time of my order?
BOSKA strives to ship out all orders within 2 days. Sometimes delays in processing can cause slight delays, but we will always ship our your order as soon as possible.

The delivery time of my order has passed, but I still have not received it.
You can check the status of your order via the Tracking Number you received by email. If multiple days have passed, then you can contact the UPS Customer Service or BOSKA.

A product is incorrect or damaged.
Contact customer service or send an email with exactly what is damaged, including a photo. Once we confirm the issue was our fault, we will either replace the item with a new replacement product or refund the purchase price.

Can I exchange or return an item?
If you are not satisfied with the product, you may exchange or return it. Below you will find the conditions and options.

Conditions for exchange and returns
Products can be exchanged or returned within 14 days after purchase. The products and packaging must be in brand-new condition and show no signs of damage or use.
Exchanging via the webshop is not possible. You can, of course, return the item and place a new order online immediately.

How do exchanges and returns work?
Please contact customer service via email and include your order number and item number. We will provide you with further information and look together for the best solution. Sometimes returning isn’t necessary.

Please only send a package back after you have received approval from BOSKA. In the USA, you cannot request a return label. You must send the package back yourself using a carrier of your choice (self-post). Return costs depend on the carrier and are not reimbursed by BOSKA.

Please make sure the return address is clearly visible on the package. You may write it yourself or request a shipping label from the carrier.

Return address USA:
3G Warehouse, Inc.
565 Broadhollow Road Ste 1
11735 Farmingdale
New York
USA
6316175951

Once we have received and processed your return, we will refund the purchase price.

An item is incorrect or damaged.
Please contact customer service or send an email with a detailed description of the damage, including a photo. Once we confirm the error was on our side, we will replace the item with a new replacement product or refund the purchase price .

How long does it take for BOSKA to process my return?
BOSKA aims to credit your account within 7 working days.

I lost my packing slip/invoice. Can I still return my item?
When you log in to your account, you can view your previous orders. Following the return instructions is sufficient.

Refunds
After receiving the returned product(s), we will refund the amount for the product(s). This will be done within 14 days via the payment method used during checkout. We only refund the original shipping costs if you return the entire order.

Received a damaged product?
Please contact our support team or send an email with a photo of the damaged product. We will send you a new product if the claim is valid.

Register your Food Tool for an extra long guarantee
Register your BOSKA Food Tool now and get a lifetime guarantee. You can register at the same time to become a BOSKA Friend with Benefits for even more advantages (optional).

Is your Food Tool broken or damaged?
Let us know! If you experience problems with the quality of our products after purchase, we will look for a suitable solution together with you.

Why BOSKA offers a lifetime guarantee on a lot of Food Tools
At BOSKA, we believe high-quality products are synonymous with sustainability. In other words, Quality = Sustainability. After all, if your product lasts a lifetime, you'll never have to buy a new one. This is part of BOSKA's efforts to minimize our impact on the environment.

To achieve this, we continuously work to improve the quality of our products. Our ultimate goal is to offer a lifetime guarantee on every product in our range*.

What does this mean for you?
It means that you can use your BOSKA product for your entire life without having to worry about it becoming defective. But should this happen, we will look for a suitable solution together with you**. Make sure that you always register your Food Tool beforehand or on purchase (see below). This way, you will be able to enjoy your BOSKA Food Tools without worry and the information you provide will help us improve our products further.

*A few exceptions – 10-year warranty instead of lifetime guarantee
We've already made significant progress towards achieving our goal. For a few products, we are still hard at work trying to find a solution, such as a particular type of material or functionality that would enable us to offer a lifetime guarantee. All the same, BOSKA guarantees exceptional quality when it comes to every one of these products. That is why, for these products, we offer an additional eight years on top of the mandatory two-year warranty. In other words, a ten-year warranty applies to these products. There are, however, a few exceptions to products with electronic parts (two years) and products that are used up or depleted during their consumption, such as the Toastabags® (two years).

How long is the warranty on my Food Tool?
Curious about the warranty on your product? This can be found on the product page on this website and on the product packaging. Claim your warranty now! Together we can help prevent a mountain of waste and make the world a better place.

**Terms and conditions

• Incorrect use or accidental breakage of our products are not covered by the warranty.
• The warranty applies when our products are used correctly and according to the operating and maintenance instructions. These instructions can be found inside the packaging or online. Here are a few examples of these instructions:
• Do not place wooden products in the dishwasher or refrigerator.
• Do not let metal such as stainless steel sit in water, as this will cause rust.
• Do not let Fondue Burners burn unsupervised or place them near flammable materials.
• Allow products with heating elements, burners and tea lights to fully cool before touching or moving them.
• Be careful with breakable products.

Your personal data. You leave it on our website www.boska.com, because that is necessary if you want to order something or request information. But we can imagine that you would like to know why we ask for your personal data on our website and what we do with it. We are happy to tell you about this here. If you still have questions after reading this, please let us know via our customer service.

Who we are
We are Bos Cheese Tools BV. We are located at Spanjeweg 8 in (2411 PX) Bodegraven and registered with the Chamber of Commerce under number: 29039753. We are the controller of your personal data as referred to in the European General Data Protection Regulation (‘GDPR’). When processing your personal data, we comply with the obligations arising from this GDPR.

Very secure
All data you leave on our website is stored very securely behind locks and keys using the latest technologies. Anyone who has nothing to do with your data simply cannot access it. If we give your data to someone else – you can read below why and when we do this – we require that the other party handles your data as carefully as we do and only uses it for the purpose for which they received it. If you feel that this is not happening, please let us know via our customer service.

What do we do with your data?
We use your data for various purposes. For example, purposes related to the execution of your order, purposes for which you have given us permission first, or purposes that we consider important ourselves. Below you can see what these purposes are. We use the data we receive from you, but also the data we collect ourselves. For example, data about your visit to our website.

1. Performance of the agreement

Delivering your order
To process your order, we need your name, email address, address(es), payment details, and also your phone number. This allows us to deliver your order and keep you informed about it.

Your account
In your account on our website, we store information such as your name, address(es), phone number, email address, delivery details, age, language, invoices, and orders. This is convenient because you don't have to enter this information every time. We also store information about your previous orders (including invoices) so that you can easily find them.

Customer service
You can call us, fill in the contact form on the website, contact us via social media, or send an email to our customer service. To help you quickly with questions, we use the personal data and information you have provided. We process this to handle your questions or complaints and to provide you with good service.

Contests
If you participate in a promotion or contest, we ask for your name, address, email address, and sometimes your age/date of birth. This allows us to carry out the promotion and announce the winner(s).

Pay afterwards
If you purchase items that you do not want to pay for immediately, we may (have) check your creditworthiness. We may use external agencies for this. This is also stated in our general terms and conditions (article 5 paragraph 4). For the credit check, we may provide your data to these external agencies. They may only use this data for that purpose. In addition, we may call you to remind you of an overdue invoice. We may also pass on your data to a collection agency and/or bailiff who collects unpaid invoices on our behalf.

2. Processing with your consent

Email Newsletters (Opt-in)
We only send you our newsletter if you have given us your explicit consent. When creating an account or during checkout, you can choose to register as a BOSKA Friend with Benefits to receive special deals and newsletters. You can withdraw your consent at any time by unsubscribing via the link in the newsletter or by contacting our customer service.

Reviews
We love reviews. And so do our customers. If you want to write a review, choose whether your personal data or your name is visible to other visitors. We keep track of who writes which review. The data of the reviews remains visible as long as the review is published. You can always withdraw your consent for this.

3. Processing for our legitimate interest

Improvement of our store and service
We are constantly working to improve our services. Therefore, we may use your data to ask if you want to participate in a voluntary customer or market survey. The survey is always anonymous, and the results cannot be traced back to you.

Fraud
Nobody wants fraud, and neither do we. That's why we use data to investigate, prevent, and combat fraud.

Social media
We do not gain access to your social media account, but you can share articles that you like, find useful, or convenient with your friends. If you ask us a question via social media and we see that question, we will save that message and your account name so that we can respond to your message.

4. Who do we share your data with?
We never sell your personal data to third parties. We only share it with partners who help us provide our services, such as delivery partners, payment providers, IT service providers, and marketing platforms. These parties (called processors) process your data solely on our behalf and according to our instructions. We have data processing agreements with them, in which they are required to handle your data as carefully as we do.

We also use other service providers for specific activities, such as delivery, payment or product repair, customer service, service improvement research, fraud detection, and credit checks. These parties also process personal data only on our behalf and under our responsibility. You can contact our customer service for more information about the service providers processing data on our behalf. We may also share personal data when required by law.

Spotler Activate (formerly Squeezly)
We use Spotler Activate, a Customer Data Platform (CDP). This allows us to analyze and personalize customer data, so we can show you more relevant offers and information on our website and in our marketing communications. Spotler Activate receives certain data that you share with us, such as purchase history, website behavior, or preferences. We have a data processing agreement with Spotler Activate that ensures your data is processed solely on our behalf and in compliance with GDPR.

5. How long do we keep your personal data?

We do not retain your personal data longer than necessary for the purpose it was collected. Data required for order processing, invoicing, and our tax administration is stored for 7 years, as required by tax law.

If you have a BOSKA account but have been inactive for more than 7 years (no purchases, contacts, or other interactions), we delete or anonymize your data. If you make a new purchase or contact us within that period, the 7-year retention period starts again.

If you have given your consent to receive our newsletter, we will store your data until you unsubscribe or withdraw your consent. After that, we will delete your data within a reasonable period, unless we need to retain it to comply with legal obligations.

We store the personal data in your account as long as your account is active. If you choose to close your account, we delete your data within a reasonable timeframe unless we still need it for legal reasons or to prove your consent for email marketing.

Once we no longer need your personal data, we delete or anonymize it, unless we are legally required to keep it longer or need it to defend against potential legal claims.

6. What are your rights?
Via our customer service you can request to view, change, delete, or receive your personal data. Unfortunately, sometimes we cannot comply with your request. If this is the case, we will always explain why. If you want to receive your personal data from us, and we agree, we will transfer this personal data to you or another party designated by you in a structured, commonly used, and machine-readable format.

If you want to withdraw your consent or object to the (further) processing of your personal data, you can also contact our customer service. You can also withdraw your consent via your account.

Following your objection, we will delete personal data, unless we are obliged to keep the relevant personal data due to compelling legitimate grounds or a legal obligation. If the latter is the case, we will inform you of this and explain our consideration.

If you have complaints about the way we process your personal data or handle your requests, you can contact our customer service. If this does not lead to a solution, you can of course always exercise your right to file a complaint with the Dutch Data Protection Authority (www.autoriteitpersoonsgegevens.nl) or appeal to the competent court.

Changes
This Privacy Policy may be changed. If we make changes, the amended version will be published on the Website or announced by email at least one month before it takes effect. We advise you to consult the Privacy Policy regularly.

This privacy statement was last updated on November 3, 2025, to clarify data retention periods and include Spotler Activate.

THIRD-PARTY WEBSITES
Our website may contain hyperlinks to third-party websites. We are not responsible for these websites and advise you to read the privacy policy of these websites carefully.

Bodegraven, November 23, 2025

Personal Information
All personal information that BOSKA saves on the website will be handled according to the Personal Data Protection Act. BOSKA handles all personal information strictly confidentially and only uses it to process business transactions. It is possible for you to subscribe to our newsletter.

BOSKA will not give your personal information to third parties without your permission. In accordance with the Personal Data Protection Act, BOSKA has reported its registry of personal information to the Personal Data Protection Board.

What does BOSKA know about me?
If you want to know what information BOSKA has collected, or if you do not want us to use your personal information for marketing purposes, then log in with your account and unsubscribe from the newsletter.

Exclusion of responsibility for external links
On the BOSKA website, www.boska.com, there are also links to other websites. BOSKA is in no way responsible for the content of any third party website.

Cookies
Cookies are small pieces of information that are automatically stored on your computer by visiting the website. BOSKA uses functional cookies from Magento. These cookies save information to the website so that it can function optimally; for example your country choice and shopping cart. So, in our webshop you do not need to repeatedly enter the same information. These cookies are saved for a maximum of 1 year. In no case will this information be sent to any third party.

BOSKA uses social media cookies from Facebook. These cookies save information if you like or respect a product. These cookies are saved for a maximum of 1 year.
BOSKA has no influence over the use of cookies by third parties, except for the service providers that BOSKA uses for the service analysis of our own site.

You can easily remove cookies from your computer via your browser. Go to 'Help' in your browser for instructions on cookie settings and the removal of cookies. You can choose to turn off cookies or to receive a notice each time a new cookie is to be saved to your computer.

How can you get access to the registered information?
By logging into the webshop you can easily see and change your information.

Copyright
The content of this website is copyrighted and is owned by Bos Kaasgereedschappen b.v.

BOSKA USA Corp (legal address, not office address):
228 E 45th Street, Ste. 9E
New York, NY 10017
USA
+ 1 (831) 498 - 4573

Accessibility:
Monday thru Friday from 9:00 a.m. until 5:00 p.m.
E-mail: sixstarservice@boska.com
Tax ID: 20-3429777

Payment in US dollars:
Citibank
Account number: 50990209
Routing number: 21000089
BIC/SWIFT: CITILISXXX