Customer service

Do you have a question or do you need help placing an order? Use the contact form to ask your question.

Email
You can also email us directly. Send your question or comment to support@boska.com. Our support team will try to reply to your email as soon as possible.

Phone
You can also call us. We are available Monday to Friday from 08:30 - 17:00 on: 0172-611502.

Visiting address
Are you a business customer? We would be happy to welcome you to our showroom in Bodegraven. You can view all our products there. You can also visit us for personal, expert advice or simply a good cup of coffee.

Please make an appointment first. That way we can be sure we have time for you. Send an email to backoffice@boska.com or call 0172 611502. We will then look for a suitable date and time together. See you soon!

You can visit us at the following address:
BOSKA Food Tools
Spanjeweg 8
2411 PX Bodegraven

Ordering in our webshop is quick and easy. In just a few steps, you can place your order online. Are you a business customer? Then visit our business webshop to place your order online.

Stock indication
On a collection overview page, you can immediately see which products are in stock (green order buttons) and which products are not available (grey order buttons). The current stock status is shown for each product on the product page.

Add product to cart
On the collection page, you can add a product directly to your cart. Want to order more pieces of a product? You can adjust this later in the cart. You can also add the product to your cart on the product page. When you do, a notification appears at the top right of your screen that the product has been added to your cart (on mobile, in the middle of your screen). Then click "View cart" to see the contents of your cart. You can also choose "Continue shopping" to browse the rest of our assortment.

Check the contents of the cart
At the top right of your screen you will see your cart, with the number of items in it. Clicking this takes you to the cart overview. Here you can check the contents and make changes before proceeding to checkout.

Place order
In the cart, click "Place order" to go to the checkout page. Log in if you already have an account, or enter your details. Then choose a shipping method and a payment method. In the final step, you can enter a different billing address. To complete your order, click "Complete order".

Ordering responsibly
BOSKA Food Tools is committed to sustainability and informs customers about more sustainable choices. We ask customers to place mindful orders to avoid unnecessary returns and additional CO2 emissions. After ordering, you can choose pickup at a DHL pickup point, which is more environmentally friendly. Collect your parcel on foot, by bike, or combine it with grocery shopping to reduce CO2 emissions even further. By ordering carefully and choosing smart delivery options, we contribute together to a more sustainable future.

Can I get a discount if I place a larger order?
Yes, you can. We offer a volume discount for larger orders. This is useful if, for example, you want to order several products in one go for your restaurant, cooking studio, or an event.

The volume discount on boska.com is as follows:
• From 12 pieces: 5% discount
• From 24 pieces: 10% discount
• From 48 pieces: 15% discount

The discount applies to all products in the consumer assortment, with the exception of PRO products, digital gift cards, and the gift wrapping service.

Paying online in our webshop is easy and secure. We accept various payment options. Payments are processed via a secure connection by Mollie. At checkout, you can choose one of the following payment methods.

IDEAL
iDEAL is the most widely used online payment method in the Netherlands and is seamlessly integrated with the online banking environments of the 10 largest Dutch consumer banks. Participating banks are ABN AMRO, ASN Bank, bunq, ING, Knab, Rabobank, RegioBank, SNS Bank, Triodos Bank and Van Lanschot Bankiers. We do not charge any additional fees for paying with iDEAL.

CREDIT CARD
Paying by credit card is the most widely used online payment method worldwide. You can pay easily and securely in our webshop with your MasterCard, Visa, Carte Bancaire and American Express credit card. You do not have to worry about providing your credit card details. All transactions are processed via an SSL-secured server, which means all data is encrypted for both your safety and ours. We do not charge any additional fees for paying by credit card.

PAY LATER VIA KLARNA
Choose Klarna if you want to pay for your purchase later. You receive your order first, can view the product(s) at your leisure and later pay Klarna’s invoice via iDEAL or the Klarna app. Klarna’s payment term is 14 days after receiving your order. By choosing this payment method, you automatically agree to Klarna’s terms and conditions .

Based on your details, a credit check is performed. This check looks at whether you are eligible to pay with Klarna. If it doesn’t work the first time, don’t worry - it can also be due to a typo. So check your details and try again. To use Klarna, you must be 18 years or older, and the shipping address and billing address must be the same. Klarna can only be used by consumers. Business orders cannot be paid with Klarna.

PAYPAL
PayPal is the world’s most popular online wallet and a safe and convenient way to make online payments. For online payments, you simply log in to your PayPal account and authorize the amount. We do not charge any additional fees for paying with PayPal.

FLYING BLUE+
At BOSKA, you can pay with Flying Blue+ miles. As a Flying Blue+ member, you can easily pay with your miles, or combine miles with a card payment. Payment is processed via the secure Flying Blue+ payment method (Pointspay). For the part you pay with your credit or debit card, you can often earn extra miles.

BANCONTACT
Bancontact is the best known and most popular online payment method in Belgium. You pay safely and easily in your familiar online banking environment. We do not charge any additional fees for paying with Bancontact.

Carrier
Within the Netherlands, your order is usually delivered by PostNL or DHL. The carrier depends on the size of the parcel. In Belgium, we deliver with Bpost. You will receive a shipping confirmation with a track & trace code, followed by an email update with delivery information from the selected carrier. Via the delivery email, you can choose to have your parcel delivered to a PostNL or DHL service point.

Not home during delivery?
If you are not home at the time of delivery, the carrier will follow the standard delivery procedure in your country. Often, your parcel will be delivered to a neighbour or taken to a nearby pickup point.

You can always track exactly what is happening with your order via the track & trace link in your shipping confirmation. Please note: delivery procedures may vary per carrier. Please check the carrier’s customer service page for the most up-to-date information.

In the Netherlands
DHL may deliver the parcel to a neighbour or take it to a DHL ServicePoint. (more info)
PostNL delivers according to your delivery preferences or takes the parcel to a PostNL pickup point. (more info)

Delivery time
The following delivery times apply within the Netherlands.
- Ordered Monday before 9:00 PM = delivered Tuesday
- Ordered Tuesday before 9:00 PM = delivered Wednesday
- Ordered Wednesday before 9:00 PM = delivered Thursday
- Ordered Thursday before 9:00 PM = delivered Friday
- Ordered Friday before 9:00 PM = delivered Saturday
- Ordered Saturday before 11:59 PM = delivered Monday
- Ordered Sunday before 11:59 PM = delivered Tuesday

Didn’t receive your order on time?
In exceptional cases, carriers may take several days instead of 24 hours to deliver an order. If you haven’t received your order within two working days after shipment, please contact us. We will investigate immediately.

Your delivery choice makes a difference
After placing your order, you can choose in the DHL confirmation email to collect your parcel at a pickup point, which is more environmentally friendly. Pick up your order on foot, by bike, or combine it with your grocery shopping to reduce CO2 emissions. If you choose home delivery, please make sure you are present to avoid additional delivery attempts and CO2 emissions. Not sure if you’ll be home? Choose a nearby pickup point. By ordering consciously and choosing smart delivery options, we contribute together to a more sustainable future.

Free shipping
All orders over €40 are delivered free of charge within the Netherlands.

Delivery to other countries
We also deliver outside the Netherlands with PostNL. Please note that delivery times may be longer. Below you’ll find all countries we deliver to, along with the corresponding shipping costs.

Country	Shipping costs
The Netherlands	€ 3,95 (Free from € 40) * BOSKA Friends with Benefits always receive free delivery and many other exclusive benefits
Belgium	€ 4,95
Bosnia & Herzegovina	€ 26,95
Bulgaria	€ 36,95
Canada	Based on weight from $15 to $150. Calculated at checkout
Denmark	€ 17,95
Germany	€ 5,95 (Free from € 60)
Estonia	€ 25,95
Finland	€ 20,95
France	€ 6,95 (Free from € 60)
Greece	€ 32,95
Hungary	€ 15,95
Ireland	€ 23,95
Italy	€ 18,95
Croatia	€ 27,95
Latvia	€ 26,95
Liechtenstein	€ 27,95
Lithuania	€ 26,95
Luxembourg	€ 17,95
Austria	€ 15,95
Poland	€ 18,95
Portugal	€ 19,95
Romania	€ 31,95
Slovenia	€ 30,95
Slovakia	€ 16,95
Spain	€ 19,95
Czech Republic	€ 14,95
United Kingdom	£ 4,95 (Free from £ 50)
United States	$ 8.99 (Free from $ 50)
Sweden	€ 27,95

At BOSKA Food Tools, we consider sustainability important, for both people and the environment. Every return shipment means extra transport, and that impacts the environment.

Would you like to help reduce the number of returns? Here are a few tips to make the right choice in advance:

• Read the product information carefully: Check the description, specifications and customer reviews to make sure the product suits you.
• Check sizes and dimensions: Measure carefully to ensure the product is the right size for your use.
• View photos and videos: This gives you a good impression of the product and helps prevent surprises.
• Contact customer service: Not sure? Ask our team. We are happy to help you make the best choice.
• Read the return conditions: That way you know exactly what to expect if you still want to return something.

Not satisfied after all? No problem.

You can return your product within 30 days. For returns, we ask for a contribution of €2.95. This way, we share the costs together. That helps reduce our impact on the environment and makes returns a little more sustainable.

We make sure returned products are not simply thrown away. If a product is still in perfect condition, we resell it to prevent waste. Is it damaged? Then we check whether we can reuse parts.

How returns work

1. Start your return request: via this link.
2. Enter your details: Enter your order number (B2C-) and email address.
3. Select the product you want to return and choose a reason.
4. What happens next?
   • Did you choose Broken or Other reason? Then we’ll work with you to find the best solution. Sometimes a return isn’t necessary.
   • Did you choose another option? Then your return is approved immediately and you can continue right away.
5. Request a return label: After approval, you’ll land on a page where you can easily request a return label. The return address is already filled in on the label, so you don’t need to write anything yourself.
6. Pack and ship your product: If possible, use the original packaging and take your parcel to a service point.
7. Return shipping via DHL Parcel : In the Netherlands, you return your parcel with DHL. Via Returnless, you can request a label right away and pay the €2.95 return fee.
8. Receive your refund or a gift card: Once we’ve processed your return, you’ll receive a confirmation by email.

Returning with a DHL return label costs €2.95. Of course, you can also return the products via another carrier, but in that case all return costs are at your own expense. The return address is as follows:
Habitas Online B.V.
Antonie van Leeuwenhoekstraat 9
3261 LT Oud Beijerland
010-4265331

Exchanges

Exchanging via the webshop is not possible. Do you want a different product? Return your order and place a new one right away.

Hand in an old device
Our goal is to make the planet greener. Did you purchase a new device from BOSKA Food Tools? Then you can always hand in your old device to us for environmentally responsible processing in accordance with legal regulations. You can do this in the following ways:

• You can send the old device to us. Contact returns@boska.com in advance for the details and clearly state that it concerns take-back of products. Make sure the device is clean and well packed.
• Hand in your device at a municipal recycling centre or a Wecycle drop-off point near you. View all drop-off points at: inleverpunten.stichting-open.org.

Please note: This service is not (yet) available for business purchases. Make sure the device is clean, dry and well packed before you send it or hand it in.

Refund
The full purchase amount, including any standard outbound shipping costs, will be refunded by us within 14 days after cancellation, provided your return meets our return requirements as described above. Any shipping costs paid are only refunded if the entire order is returned.

A product was delivered incorrectly or damaged
Contact our customer service or send an email stating exactly what is broken, including a photo. You will receive a substantive response as soon as possible. If the complaint is justified, BOSKA will either send a new product or credit the purchase amount. Of course, all costs in this case are borne by BOSKA.

How long does it take for BOSKA to credit the outstanding amount?
After cancellation of the sales agreement, we will refund the money as soon as possible, but no later than 14 days after cancellation of the sales agreement, via the payment method used.

Cancellation of the agreement
If you wish to cancel the sales agreement, it is important that you notify us of this. You can also use the European model withdrawal form to let us know that you are withdrawing from the purchase. Use of this form is not mandatory. You can email the completed form to our support department.

You can cancel the sales agreement up to 30 days after the product has been received. After you have notified us, you still have 14 days to return the products to BOSKA. We will also confirm the request to cancel the sales agreement by email. You may also return the products to us without prior notice. In that case, please include this form completed and indicate that the shipment is a return. In that case, it is important that you return the product within 30 days of receipt, accompanied by a statement showing that you wish to cancel the purchase.

After cancellation of the sales agreement, we will refund the money as soon as possible, but no later than 14 days after cancellation of the sales agreement, to your account. We may wait with reimbursement until we have received the goods back, or until you have demonstrated that you have returned the goods, whichever occurs first.

Any shipping costs that were initially charged to send the product to you will be credited upon cancellation of the sales agreement if the entire order is returned.

You are liable for any diminished value of the goods resulting from handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Legal warranty
The legal warranty applies to all products supplied by BOSKA. Legal warranty means that a product must do what you can reasonably expect it to do. For example, you should be able to expect that a cheese slicer will not break after only two uses. Of course, it is important that products are used according to the instructions. Some products also come with an additional warranty. This warranty does not affect the legal warranty.

Why BOSKA offers you a lifetime warranty
At BOSKA, we believe sustainability comes from high-quality products. We call this ‘Quality = Sustainability’. If a product lasts a lifetime, you never need to buy a new one. This is how BOSKA aims to minimize its impact on the environment.

That is why we are continuously working to improve the quality of our products, with the goal of offering a lifetime warranty on our entire assortment*.

What does this mean for me?
This means you can use your BOSKA product for the rest of your life without worrying about it breaking. If it does happen, we will work with you to find a suitable solution**. Please make sure to register your Food Tool in advance or at the time of purchase, see below. That way you can enjoy BOSKA Food Tools with peace of mind, and we can learn how to make our products even better.

Register your Food Tool for an extended warranty
Register your BOSKA Food Tool now and secure your lifetime warranty*.

Is your Food Tool broken or damaged?
Let us know. If you experience issues with the quality of our products after purchase, we will work with you to find a suitable solution.

*Some exceptions – still a 10-year warranty
We are already well on our way to reaching our goal. For some products, we are still looking for a solution, for example for a specific material or functionality that would also allow us to offer a lifetime warranty. For these products, BOSKA also guarantees high quality. That is why we offer a warranty period of 10 years for these items. An exception also applies to products with electronics (2 years) and consumable products, such as Toastabags® (2 years).

How much warranty do I receive on my Food Tool?
Curious how many years of warranty apply to your product? You can find this on the product page on this website and on the product packaging. Claim your warranty now. Together, we can help prevent unnecessary waste and make the world a little better.

Quality = Sustainability

**Conditions

• Incorrect use of our products, or accidentally breaking them, is not covered by the warranty.
• The warranty only applies when products are used correctly and according to the usage and maintenance instructions. These instructions can be found in the packaging or online. Examples of these instructions include:
• Do not place wooden products in the dishwasher or refrigerator.
• Do not leave metal such as stainless steel in water, as this may cause rust.
• Do not leave fondue burners unattended or near materials that can catch fire.
• Allow products with heating elements, burners or tea lights to cool down completely before touching or moving them.
• Handle fragile products with care.

Repairs for BOSKA Professional Machines
Since 2015, BOSKA has partnered with Van Zutphen Service for the maintenance and repair of BOSKA machines at home. Van Zutphen’s technicians are trained by BOSKA to get your BOSKA machine up and running again as quickly as possible. They can help you with maintenance or malfunctions of the Unika cheese cutter, the BOSKA vacuum packer and/or our professional grating mills.

What should you do?
If you want your machine serviced or you have a malfunction that cannot be solved by phone, please first call BOSKA customer service at 0172-611502. We will then describe the request as specifically as possible and pass it on to our partner Van Zutphen.

And then?
After we have forwarded the request to Van Zutphen’s planning department, they will contact you within 48 hours to schedule an appointment. Are you at a market or would you prefer an appointment in a store? That is also possible.

What does it cost?
Van Zutphen does not charge any call-out fees, only a minimum of 1 hour of labor at €89. Any replacement parts are billed separately, as well as any additional time beyond the first hour that may be needed for servicing or repair. Invoicing is handled directly through BOSKA.

Contact
All contact goes through BOSKA customer service via email (support@boska.com) or by phone at 0172-611502. Feel free to contact us with any questions.

Do you have a complaint about a product or our service? We’re sorry to hear that, and we will of course do our best to resolve it as quickly as possible. You can call us at 0172-611502 (local rate) or send a message via our contact form.

To process your complaint quickly and correctly, we ask you to include the following details:

• Name
• Email
• Phone number
• Customer or order number (if applicable)
• A brief explanation of your complaint

Within five working days, you will receive a detailed response to your complaint by email or by phone. Hopefully, that won’t be necessary.

Still unable to resolve the issue with us? Then you can always contact the Thuiswinkel Disputes Committee. Hopefully, that won’t be necessary either.

Your personal data. You leave it behind on our website www.boska.com, because that is simply necessary if you want to place an order or request information. But we understand that you may want to know why we ask for your personal data on our website and what we do with it. We are happy to explain that here. If you still have questions after reading this, please let us know via our customer service.

Who we are
We are Bos Kaasgereedschappen BV. We are located at Spanjeweg 8 in (2411 PX) Bodegraven and registered with the Chamber of Commerce under number: 29039753. We are the data controller for personal data as referred to in the European General Data Protection Regulation (‘GDPR’). When processing your personal data, we comply with the obligations set out in this GDPR.

Very secure
All data you leave on our website is securely stored using the most modern techniques. Anyone who has nothing to do with your data simply cannot access it. If we share your data with someone else - you can read below why and when we do this - we require that party to handle your data as carefully as we do and to use it only for the purpose for which it was provided. If you feel this is not happening, please let us know via our customer service.

What do we do with your data?
We use your data for various purposes. For example, purposes related to fulfilling your order, purposes for which you have given us permission, or purposes that we consider important ourselves. Below you can see what those purposes are. We use the data you provide to us, but also data we collect ourselves, such as information about your visit to our website.

1. Performance of the agreement

Delivering your order
To process your order, we need your name, email address, address(es), payment details and also your phone number. This allows us to deliver your order and keep you informed about it.

Your account
In your account on our website, we store information such as your name, address(es), phone number, email address, delivery details, age, language, invoices and orders. Convenient, because you do not have to enter these details every time. We also store data about your previous orders (including invoices) so you can easily find them again.

Customer service
You can call us, fill out the contact form on the website, reach out via social media, or send an email to our customer service. To help you quickly with questions, we use the personal data and information you provide. We process this to handle your questions or complaints and to assist you properly.

Competitions
If you participate in a promotion or competition, we ask for your name, address, email address and sometimes your age/date of birth. This allows us to run the promotion and announce the winner(s).

Pay later
If you buy items that you do not want to pay for immediately, we may check (or have checked) your creditworthiness. We may use external agencies for this. This is also stated in our general terms and conditions (article 5 paragraph 4). For the credit check, we may share your data with these external agencies. They may only use this data for that purpose. In addition, we may call you to remind you of an overdue invoice. We may also share your data with a collection agency and/or bailiff that collects unpaid invoices on our behalf.

2. Processing with your consent

Email newsletters (opt-in)
We only send you our newsletter if you have given permission yourself. When creating an account or during checkout, you can choose to register as a BOSKA Friend with Benefits for special deals and newsletters. You can withdraw your consent at any time by unsubscribing via the link in the newsletter or via our customer service.

Reviews
We love reviews - and our customers do too. If you want to write a review, you can choose whether your personal details or your name will be visible to other visitors. We keep track of who writes which review. Review data remains visible as long as the review is published. You can withdraw your consent at any time.

3. Processing for our legitimate interest

Improving our shop and service
We are constantly working to improve our services. That is why we may use your data to ask if you would like to participate in a voluntary customer or market survey. The research is always anonymous and the results cannot be traced back to you.

Fraud
No one wants fraud - and neither do we. That is why we use data to investigate, prevent and combat fraud.

Social media
We do not gain access to your social media account, but you can share items you find nice, useful or handy with your friends. If you ask us a question via social media and we see it appear, we store that message and your account name so we can respond to you.

4. Who do we share your data with?
We never sell your personal data to third parties. We only share it with parties that help us deliver our services, such as delivery partners, payment providers, IT service providers and marketing platforms. These parties (so-called processors) process your data solely on our behalf and according to our instructions. We have processing agreements with them in which they commit to handling your data as carefully as we do.

In addition, we use other service providers for specific activities, such as delivering, paying or repairing products, handling customer service contact, conducting research to improve our services, and carrying out fraud investigations or creditworthiness checks. These parties also process personal data only on our behalf and under our responsibility. Via our customer service you can request more information about the service providers that process personal data on our behalf. We may also share personal data if we are legally required to do so.

Spotler Activate (formerly Squeezly)
We use Spotler Activate, a Customer Data Platform (CDP). This allows us to analyse and personalise customer data, so we can show you more relevant offers and information on our website and in our marketing communications. Spotler Activate receives certain data that you share with us for this purpose, such as purchase history, website behaviour or preferences. We have concluded a processing agreement with Spotler Activate, stating that your data is processed solely on our behalf and in accordance with the GDPR.

5. How long do we keep your personal data?
We do not keep your personal data longer than necessary for the purpose for which it was collected. Data needed to fulfil your order, invoicing and our fiscal administration is stored for 7 years, as legally required by the Dutch Tax Authorities.

If you have an account with BOSKA but have been inactive for more than 7 years (no purchases, contact moments or other interactions), we will delete or anonymise your personal data. If you make a purchase or contact us again within this period, the 7-year retention period will start over.

If you have given consent to receive our newsletter, we will keep your data until you unsubscribe or withdraw your consent. After that, we will delete your data within a reasonable period, unless we still need to retain it to comply with legal obligations.

The personal data in your account is stored as long as your account remains active. If you want to close your account, we will delete your data within a reasonable period, unless we still need it to comply with legal obligations or to demonstrate consent given for email marketing.

Once we no longer need your personal data, we will delete or anonymise it, unless we are legally required to keep it longer or need it to defend ourselves against possible legal claims.

6. What are your rights?
Via our customer service you can request access to, correction, deletion or receipt of your personal data. Unfortunately, we may not always be able to comply with your request. If that is the case, we will always explain why. If you want to receive your personal data from us and we agree, we will transfer this personal data to you or to another party designated by you in a structured, commonly used and machine-readable format.

If you wish to withdraw your consent or object to the (further) processing of your personal data, you can also contact our customer service. You can also withdraw your consent via your account.

Following your objection, we will delete personal data unless we are required to retain the personal data on the basis of compelling legitimate grounds or a legal obligation. If this is the case, we will inform you and explain our reasoning.

If you have complaints about the way we process your personal data or handle your requests, you can contact our customer service. If this does not lead to a solution, you may of course exercise your right to submit a complaint to the Dutch Data Protection Authority (www.autoriteitpersoonsgegevens.nl) or seek recourse with the competent court.

Changes
This Privacy Policy may be amended. If we make changes, we will publish the updated version on the Website or notify you by email at least one month before it takes effect. We recommend checking the Privacy Policy regularly. This privacy statement was last updated on 3 November 2025, due to clarification of the retention periods and the addition of Spotler Activate.

THIRD-PARTY WEBSITES
Our website may contain hyperlinks to third-party websites. We are not responsible for these websites and recommend that you carefully review the privacy policies of these websites.

Bodegraven, 3 November 2025

Although the content of this website has been compiled with the greatest care, BOSKA Holland cannot exclude that certain information on the website may contain inaccuracies. All prices on this website are in euros, including 21% VAT, unless stated otherwise. The information offered on this website is subject to change, including product prices and specifications. All mentioned trademarks are the property of their respective owners. The images shown are for illustrative purposes only and may differ from the indicated products.

Company name and legal form
Bos Kaasgereedschappen B.V.

Registered address
Spanjeweg 8
2411 PX Bodegraven
The Netherlands

P.O. Box
P.O. Box 110
2410 AC Bodegraven
The Netherlands

Availability
Monday to Friday from 08:30 to 17:00.
Phone: 0172-611502
Email: support@boska.com

Chamber of Commerce number
29039753

VAT number
NL801907962B01

Table of contents:
Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Consumer obligations during the reflection period
Article 8 - Exercising the right of withdrawal and related costs
Article 9 - Entrepreneur obligations in case of withdrawal
Article 10 - Exclusion of the right of withdrawal
Article 11 - The price
Article 12 - Compliance and additional warranty
Article 13 - Delivery and execution
Article 14 - Duration transactions: duration, termination and renewal
Article 15 - Payment
Article 16 - Complaints procedure
Article 17 - Disputes
Article 18 - Industry guarantee
Article 19 - Additional or deviating provisions
Article 20 - Amendment of the Thuiswinkel General Terms and Conditions

Article 1 - Definitions
In these conditions, the following definitions apply:
1. Supplementary agreement: an agreement where the consumer acquires products, digital content and/or services in connection with a distance contract and these items, digital content and/or services are supplied by the entrepreneur or by a third party based on an arrangement between that third party and the entrepreneur;
2. Reflection period: the period within which the consumer may exercise the right of withdrawal;
3. Consumer: the natural person who does not act for purposes related to their trade, business, craft or profession;
4. Day: calendar day;
5. Digital content: data produced and supplied in digital form;
6. Continuous performance contract: an agreement that provides for the regular supply of goods, services and/or digital content over a certain period;
7. Durable medium: any tool - including email - that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation or use for a period aligned with the purpose of the information, and that allows unchanged reproduction of the stored information;
8. Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the reflection period;
9. Entrepreneur: the natural or legal person who is a member of Thuiswinkel.org and offers products, (access to) digital content and/or services to consumers at a distance;
10. Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an organised system for distance selling of products, digital content and/or services, whereby up to and including the conclusion of the contract exclusive or partial use is made of one or more means of distance communication;
11. Model withdrawal form: the European model withdrawal form included in Annex I of these conditions. Annex I does not need to be provided if the consumer has no right of withdrawal regarding their order;
12. Means of distance communication: a means that can be used to conclude an agreement without the consumer and entrepreneur being together in the same place at the same time.

Article 2 - Identity of the entrepreneur
Name of entrepreneur
Bos Kaasgereedschappen B.V

Trading as
BOSKA

Registered & visiting address
Spanjeweg 8
2411 PX Bodegraven
The Netherlands

Phone number
0172-611502

Availability
Monday-Friday: 08:30 - 17:00
Saturday-Sunday: Closed

Email address
support@boska.com

Chamber of Commerce number
29039753

VAT number
NL801907962B01

If the entrepreneur’s activity is subject to a relevant licensing system: the
details of the supervisory authority.

If the entrepreneur carries out a regulated profession:
- the professional association or organisation to which they are affiliated;
- the professional title, the place in the EU or the European Economic Area where it was awarded;
- a reference to the professional rules applicable in the Netherlands and instructions on where and how these rules can be accessed.

Article 3 - Applicability
1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate, before the distance contract is concluded, how the general terms and conditions can be inspected at the entrepreneur’s premises and that they will be sent to the consumer free of charge as soon as possible upon request.
3. If the distance contract is concluded electronically, the text of these general terms and conditions may, in deviation from the previous paragraph and before the distance contract is concluded, be made available to the consumer electronically in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, it will be indicated, before the distance contract is concluded, where the general terms and conditions can be consulted electronically and that they will be sent to the consumer free of charge electronically or otherwise upon request.
4. In the event that, in addition to these general terms and conditions, specific product or service conditions also apply, paragraphs 2 and 3 apply accordingly, and in the event of conflicting conditions, the consumer may always rely on the provision that is most favourable to them.
5. The processing of personal data is governed by the BOSKA Privacy Policy.

Article 4 - The offer
1. If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to allow the consumer to properly assess the offer. If the entrepreneur uses images, these are a true representation of the products, services and/or digital content offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.
3. Each offer contains information that makes clear to the consumer what rights and obligations are attached to acceptance of the offer.

Article 5 - The agreement
1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and fulfils the conditions set out therein.
2. If the consumer has accepted the offer electronically, the entrepreneur will promptly confirm receipt of acceptance electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organisational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer is able to pay electronically, the entrepreneur will observe appropriate security measures.
4. Within legal boundaries, the entrepreneur may investigate whether the consumer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into a distance contract. If, based on this investigation, the entrepreneur has good reasons not to conclude the agreement, they are entitled to refuse an order or request, stating reasons, or to attach special conditions to its execution.
5. No later than upon delivery of the product, service or digital content to the consumer, the entrepreneur will provide the following information in writing or in such a way that the consumer can store it in an accessible manner on a durable medium:
a. the visiting address of the entrepreneur’s establishment where the consumer can submit complaints;
b. the conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. information about warranties and existing after-sales service;
d. the price including all taxes of the product, service or digital content; where applicable the costs of delivery; and the method of payment, delivery or performance of the distance contract;
e. the requirements for terminating the agreement if it has a duration of more than one year or is of indefinite duration;
f. if the consumer has a right of withdrawal, the model withdrawal form.
6. In the case of a continuous performance contract, the provision in the previous paragraph applies only to the first delivery.

Article 6 - Right of withdrawal
For products:
1. The consumer may dissolve an agreement relating to the purchase of a product during a reflection period of at least 14 days without stating reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but may not oblige the consumer to state their reason(s).
2. The reflection period referred to in paragraph 1 starts on the day after the consumer, or a third party designated by the consumer in advance who is not the carrier, has received the product, or:
a. if the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by them, has received the last product. The entrepreneur may refuse an order of multiple products with different delivery times, provided they have clearly informed the consumer of this prior to the ordering process.
b. if delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by them, has received the last shipment or the last part;
c. for agreements for regular delivery of products over a certain period: the day on which the consumer, or a third party designated by them, has received the first product.

For services and digital content not supplied on a tangible medium:
3. The consumer may dissolve a service agreement and an agreement for the supply of digital content not supplied on a tangible medium during a reflection period of at least 14 days without stating reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but may not oblige the consumer to state their reason(s).
4. The reflection period referred to in paragraph 3 starts on the day after the agreement is concluded.

Extended reflection period for products, services and digital content not supplied on a tangible medium if the consumer has not been informed about the right of withdrawal:
5. If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the reflection period expires twelve months after the end of the original reflection period determined in accordance with the previous paragraphs of this article.
6. If the entrepreneur has provided the consumer with the information referred to in the previous paragraph within twelve months of the start date of the original reflection period, the reflection period expires 14 days after the day on which the consumer received that information.

Article 7 - Consumer obligations during the reflection period
1. During the reflection period, the consumer will handle the product and packaging with care. The consumer may only unpack or use the product to the extent necessary to determine the nature, characteristics and functioning of the product. The guiding principle is that the consumer may only handle and inspect the product as they would be allowed to do in a store.
2. The consumer is only liable for any diminished value of the product resulting from handling the product in a way that goes beyond what is permitted in paragraph 1.
3. The consumer is not liable for diminished value of the product if the entrepreneur has not provided them with all legally required information about the right of withdrawal before or at the time the agreement was concluded.

Article 8 - Exercising the right of withdrawal and related costs
1. If the consumer exercises their right of withdrawal, they must notify the entrepreneur within the reflection period by means of the model withdrawal form or in another unequivocal manner.
2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer returns the product or hands it over to (an authorised representative of) the entrepreneur. This is not necessary if the entrepreneur has offered to collect the product themselves. The consumer has observed the return period in any case if they return the product before the reflection period has expired.
3. The consumer returns the product with all supplied accessories, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
5. The consumer bears the direct costs of returning the product. If the entrepreneur has not stated that the consumer must bear these costs or if the entrepreneur indicates that they will bear the costs themselves, the consumer does not have to bear the costs of return shipping.
6. If the consumer withdraws after having expressly requested that the performance of the service or the supply of gas, water or electricity that is not put up for sale in a limited volume or certain quantity begins during the reflection period, the consumer owes the entrepreneur an amount proportional to the part of the obligation that has been performed by the entrepreneur at the moment of withdrawal, compared to full performance of the obligation.
7. The consumer bears no costs for the performance of services or the supply of water, gas or electricity that is not put up for sale in a limited volume or quantity, or for district heating, if:
a. the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal, the cost reimbursement in case of withdrawal or the model withdrawal form, or;
b. the consumer has not expressly requested that performance of the service or supply of gas, water, electricity or district heating begin during the reflection period.
8. The consumer bears no costs for the full or partial supply of digital content not supplied on a tangible medium, if:
a. prior to delivery, they did not expressly consent to the start of performance of the agreement before the end of the reflection period;
b. they did not acknowledge losing their right of withdrawal when giving their consent; or
c. the entrepreneur failed to confirm this statement by the consumer.
9. If the consumer exercises their right of withdrawal, all supplementary agreements are dissolved by operation of law.

Article 9 - Entrepreneur obligations in case of withdrawal
1. If the entrepreneur enables the consumer to notify withdrawal electronically, the entrepreneur will promptly send a confirmation of receipt after receiving this notification.
2. The entrepreneur reimburses all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, promptly but within 14 days following the day on which the consumer notifies the entrepreneur of the withdrawal. Unless the entrepreneur offers to collect the product themselves, they may wait with reimbursement until they have received the product or until the consumer has demonstrated that they have returned the product, whichever is earlier.
3. The entrepreneur uses the same means of payment used by the consumer for reimbursement, unless the consumer agrees to another method. The reimbursement is free of charge for the consumer.
4. If the consumer chose a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to reimburse the additional costs for the more expensive method.

Article 10 - Exclusion of the right of withdrawal
The entrepreneur may exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, or at least in time before the conclusion of the agreement:
1. Products or services whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period
2. Agreements concluded during a public auction. A public auction means a method of sale whereby products, digital content and/or services are offered by the entrepreneur to the consumer who is personally present or is given the opportunity to be personally present at the auction, under the direction of an auctioneer, and whereby the successful bidder is obliged to purchase the products, digital content and/or services;
3. Service agreements, after full performance of the service, but only if:
a. performance began with the consumer’s express prior consent; and
b. the consumer declared that they lose their right of withdrawal once the entrepreneur has fully performed the agreement;
4. Package travel as referred to in article 7:500 of the Dutch Civil Code and agreements for passenger transport;
5. Service agreements for the provision of accommodation, where the agreement provides for a specific date or period of performance and other than for residential purposes, goods transport, car rental services and catering;
6. Agreements related to leisure activities, where the agreement provides for a specific date or period of performance;
7. Products made to the consumer’s specifications, which are not prefabricated and are produced based on an individual choice or decision by the consumer, or which are clearly intended for a specific person. This also applies to personalised products, such as engraved Food Tools, which are made specifically for the consumer;
8. Products that spoil quickly or have a limited shelf life;
9. Sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
10. 10. Products that, after delivery, are by their nature irreversibly mixed with other products;
11. Alcoholic beverages whose price was agreed upon at the conclusion of the agreement, but whose delivery can only take place after 30 days, and whose actual value depends on market fluctuations over which the entrepreneur has no influence;
12. Sealed audio or video recordings and computer software whose seal has been broken after delivery;
13. Newspapers, periodicals or magazines, with the exception of subscriptions to these;
14. The supply of digital content other than on a tangible medium, but only if:
a. performance has begun with the consumer’s express prior consent; and
b. the consumer has declared that they lose their right of withdrawal by doing so.

Article 11 - The price
1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.
2. In deviation from the previous paragraph, the entrepreneur may offer products or services with variable prices whose prices are subject to fluctuations in the financial market over which the entrepreneur has no influence. This dependence on fluctuations and the fact that any stated prices are indicative prices will be stated in the offer.
3. Price increases within 3 months after the conclusion of the agreement are only permitted if they result from statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
a. they result from statutory regulations or provisions; or
b. the consumer is entitled to terminate the agreement as of the day the price increase takes effect.
5. The prices stated in the offer of products or services include VAT.

Article 12 - Compliance with the agreement and additional warranty
1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations in force on the date the agreement was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.
2. Any additional warranty provided by the entrepreneur, their supplier, manufacturer or importer never limits the consumer’s statutory rights and claims under the agreement against the entrepreneur if the entrepreneur has failed to fulfil their part of the agreement.
3. An additional warranty means any commitment by the entrepreneur, their supplier, importer or producer in which they grant the consumer certain rights or claims that go beyond what they are legally obliged to provide if they have failed to fulfil their part of the agreement.

Article 13 - Delivery and performance
1. The entrepreneur will exercise the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
2. The place of delivery is the address provided by the consumer to the entrepreneur.
3. With due observance of what is stated in Article 4 of these general terms and conditions, the entrepreneur will execute accepted orders with due speed, but no later than within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot be executed or can only be executed partially, the consumer will be notified of this no later than 30 days after placing the order. In such cases, the consumer has the right to dissolve the agreement free of charge and is entitled to possible compensation.
4. After dissolution in accordance with the previous paragraph, the entrepreneur will promptly refund the amount paid by the consumer.
5. The risk of damage and/or loss of products remains with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless explicitly agreed otherwise.

Article 14 - Continuous performance contracts: duration, termination and renewal
Termination:
1. The consumer may terminate an agreement entered into for an indefinite period and which provides for the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.
2. The consumer may terminate an agreement entered into for a fixed period and which provides for the regular delivery of products (including electricity) or services at any time at the end of the fixed duration, subject to the agreed termination rules and a notice period of no more than one month.
3. The consumer may terminate the agreements referred to in the previous paragraphs:
- at any time and not be restricted to termination at a specific time or during a specific period;
- at least in the same way as they were entered into by the consumer;
- always with the same notice period as the entrepreneur has stipulated for themselves.
Renewal:
4. An agreement entered into for a fixed period and which provides for the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed duration.
5. By way of exception to the previous paragraph, an agreement entered into for a fixed period and which provides for the regular delivery of daily, news and weekly newspapers and magazines may be tacitly extended for a maximum duration of three months, provided that the consumer may terminate this extended agreement at the end of the extension period with a notice period of no more than one month.
6. An agreement entered into for a fixed period and which provides for the regular delivery of products or services may only be tacitly extended for an indefinite duration if the consumer may terminate it at any time with a notice period of no more than one month. The notice period is no more than three months in the event that the agreement provides for the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.
7. An agreement of limited duration for the regular delivery of daily, news and weekly newspapers and magazines for introductory purposes (trial or introductory subscription) will not be tacitly continued and will end automatically after the trial or introductory period.
Duration:
8. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 15 - Payment
1. Unless otherwise specified in the agreement or supplementary conditions, amounts owed by the consumer must be paid within 14 days after the start of the reflection period, or, in the absence of a reflection period, within 14 days after the agreement is concluded. In the case of an agreement for the provision of a service, this period starts on the day after the consumer has received confirmation of the agreement.
2. In the sale of products to consumers, the consumer may never be obliged in general terms and conditions to make an advance payment of more than 50%. If advance payment has been agreed, the consumer may not exercise any rights regarding the execution of the relevant order or service(s) before the agreed advance payment has been made.
3. The consumer is obliged to report inaccuracies in the payment details provided or stated to the entrepreneur without delay.
4. If the consumer does not fulfil their payment obligation(s) in time, after being informed by the entrepreneur of the late payment and being granted a period of 14 days to still meet their payment obligations starting from the day after receipt of the reminder, the consumer will owe statutory interest on the outstanding amount if payment is not made within this 14-day period. The entrepreneur is also entitled to charge the extrajudicial collection costs incurred. These collection costs amount to a maximum of: 15% of outstanding amounts up to €2,500; 10% of the next €2,500; and 5% of the following €5,000, with a minimum of €40.
The entrepreneur may deviate from the stated amounts and percentages in favour of the consumer.
5. If the consumer chooses to pay via an external provider (such as Klarna), their general terms and conditions and privacy policy also apply.

Article 16 - Complaints procedure
1. The entrepreneur has a sufficiently well-publicised complaints procedure and handles complaints in accordance with this procedure.
2. Complaints about the performance of the agreement must be submitted to the entrepreneur within a reasonable time after the consumer has discovered the defects, fully and clearly described.
3. Complaints submitted to the entrepreneur are answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within 14 days with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed reply.
4. A complaint about a product, service or the entrepreneur’s service can also be submitted via a complaint form on the consumer page of the Thuiswinkel.org website www.thuiswinkel.org. The complaint will then be sent both to the relevant entrepreneur and to Thuiswinkel.org.
5. The consumer must give the entrepreneur at least 4 weeks to resolve the complaint in mutual consultation. After this period, a dispute arises that is subject to the dispute resolution procedure.

Article 17 - Disputes
1. Dutch law exclusively applies to agreements between the entrepreneur and the consumer to which these general terms and conditions relate. If the entrepreneur directs their activities to the country where the consumer resides, the consumer may also always rely on the mandatory consumer law of their own country.
2. Disputes between the consumer and the entrepreneur regarding the conclusion or performance of agreements relating to products and services to be delivered or delivered by this entrepreneur may, with due observance of the provisions below, be submitted by both the consumer and the entrepreneur to the Thuiswinkel Disputes Committee, P.O. Box 90600, 2509 LP The Hague (www.sgc.nl).
3. A dispute will only be considered by the Disputes Committee if the consumer has first submitted their complaint to the entrepreneur within a reasonable time.
4. If the complaint does not lead to a solution, the dispute must be submitted to the Disputes Committee in writing or in another form determined by the Committee no later than 12 months after the date on which the consumer submitted the complaint to the entrepreneur.
5. If the consumer wishes to submit a dispute to the Disputes Committee, the entrepreneur is bound by this choice. Preferably, the consumer first informs the entrepreneur.
6. If the entrepreneur wishes to submit a dispute to the Disputes Committee, the consumer must state in writing within five weeks after a written request from the entrepreneur whether they also wish to do so or prefer to have the dispute handled by the competent court. If the entrepreneur does not receive the consumer’s choice within five weeks, the entrepreneur is entitled to submit the dispute to the competent court.
7. The Disputes Committee issues its decision under the conditions laid down in its regulations (www.degeschillencommissie.nl/over-ons/de-commissies/2404/thuiswinkel). The decisions of the Disputes Committee are binding advice.
8. The Disputes Committee will not handle a dispute or will discontinue handling it if the entrepreneur has been granted a suspension of payments, has been declared bankrupt, or has effectively ceased business activities before the dispute has been heard and a final decision has been issued.
9. If, in addition to the Thuiswinkel Disputes Committee, another recognised disputes committee affiliated with the Foundation for Consumer Disputes Committees (SGC) or the Financial Services Complaints Institute (Kifid) is competent, the Thuiswinkel Disputes Committee is preferably competent for disputes mainly concerning the method of distance selling or service provision. For all other disputes, the other recognised disputes committee affiliated with SGC or Kifid will be competent.

Article 18 - Industry guarantee
1. Thuiswinkel.org guarantees compliance by its members with the binding advice issued by the Thuiswinkel Disputes Committee, unless the member decides to submit the binding advice to the court for review within two months of it being sent. This guarantee is reinstated if, after review by the court, the binding advice is upheld and the judgment confirming this has become final. Up to a maximum amount of €10,000 per binding advice, this amount will be paid out by Thuiswinkel.org to the consumer. For amounts greater than €10,000 per binding advice, €10,000 will be paid out. For the remainder, Thuiswinkel.org has an obligation of effort to ensure that the member complies with the binding advice.
2. To apply this guarantee, the consumer must submit a written appeal to Thuiswinkel.org and assign their claim against the entrepreneur to Thuiswinkel.org. If the claim against the entrepreneur exceeds €10,000, the consumer will be offered the opportunity to assign the part of the claim exceeding €10,000 to Thuiswinkel.org, after which this organisation will pursue payment of that amount in court, in its own name and at its own expense, for the benefit of the consumer.

Article 19 - Additional or deviating provisions
Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be laid down in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.

Article 20 - Amendment of the Thuiswinkel General Terms and Conditions
1. Amendments to these conditions are only valid after they have been published in an appropriate manner, with the understanding that, in the event of applicable amendments during the term of an offer, the provision most favourable to the consumer will prevail.

Thuiswinkel.org
www.thuiswinkel.org
Horaplantsoen 20, 6717 LT Ede
P.O. Box 7001, 6710 CB Ede

These General Terms and Conditions are based on the model conditions of Thuiswinkel.org (version February 2023) and were last updated on 3 November 2025.

Annex I: Model withdrawal form


Model withdrawal form

(this form should only be completed and returned if you wish to withdraw from the agreement)

- To: [name of entrepreneur]
[geographical address of entrepreneur]
[fax number of entrepreneur, if available]
[email address or electronic address of entrepreneur]

- I/We* hereby inform you that I/we* withdraw from our agreement concerning
the sale of the following products: [description of product]*
the supply of the following digital content: [description of digital content]*
the provision of the following service: [description of service]*,
withdraw/withdraw*

- Ordered on*/received on* [date of order for services or receipt for products]

- [Name of consumer(s)]
- [Address of consumer(s)]
- [Signature of consumer(s)] (only if this form is submitted on paper)
- [Date]

* Delete what does not apply or complete what applies.